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Yes, every timepiece undergoes a thorough multi-point inspection by certified watchmakers to ensure authenticity and top condition.

Each listing clearly states what is included — this can be the original box, papers, extra links, certificates, or our custom packaging.

For unworn or like-new watches, they are covered by the brand’s official warranty, just like when you get them from the authorised dealers.

For Certified Pre-Owned (CPO) watches, if there is no official manufacturer warranty remaining, EW Watches will provide an extra 24-month EW Watches Guarantee. For more details, please check out our Gurantee Policy page.

Yes, we offer the option to reserve a watch with a 20% deposit. As our watches are competitively priced and attract global attention, we cannot guarantee availability without a confirmed deposit. This policy ensures fairness and prevents disappointment, especially in a fast-moving market where timepieces may sell quickly to other interested buyers.

Yes, we ship worldwide. Customs duties and taxes may apply based on the destination.

Yes, you can collect your watch at our Düsseldorf or Madrid boutique. Please schedule an appointment in advance.

Yes, all prices are final. VAT may not apply under the Special Regime for Used Goods (REBU).